If something is wrong with an order that is being fulfilled by Yoko Mitsuhashi Art, we certainly want to help you. Do you need to cancel or change an order that has not yet entered the shipping process? Please call 1-877-455-8137.

Did you receive a damaged or defective item? If the item has a damaged or defective part, we recommend that you contact us at 877-455-8137 or email us at questions@yokomitsuhashiart.com. We'll ask you to indicate the number of items you're returning, the reason for return, and whether you would like a refund or a replacement item sent to you.

Did you receive the wrong item or an item you didn't order? Contact us at 1-877-455-8137 or email us at questions@yokomitsuhashiart.com. We'll ask you to indicate the number of items you're returning, as well as whether they arrived instead of or in addition to items that you did order. We will also ask you whether you need a refund or a replacement sent to you.

Are you missing an item? Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. Visit the relevant order summary in My Account for estimated delivery dates for every shipment associated with your order.Wondering where your order is? If you have not yet received your order at all and think that you should have by now, contact us at 1-877-455-8137 or email us at questions@yokomitsuhashiart.com